Information Collected
When you submit a form or contact us, we may collect your name, email address, phone number (optional), and information you choose to provide about your business or inquiry.
How Information Is Used
Information is used solely to respond to inquiries, discuss our services, manage onboarding, or provide requested next steps.
No Sale of Data
We do not sell, rent, or trade your personal information. Data is only shared with service providers strictly required to deliver communication — for example, email delivery or form handling platforms.
SMS & Text Messaging Communications
When you submit your mobile phone number through a form on this site and check the applicable consent box, Charcoal River Digital LLC collects that phone number along with your consent (opt-in) status and the date and time of that consent. This information is used to send you text messages regarding our Local Business Services, including replies to your inquiries, project updates, and marketing or promotional messages such as special offers, discounts, and new product or service updates. Message frequency varies, and message and data rates may apply.
No mobile information, including SMS opt-in data and consent, will be shared or sold to any third party or affiliate for marketing or promotional purposes. This information is used only to deliver the messages described above and is shared only with the service providers (such as our SMS/telephony platform) strictly necessary to send those messages on our behalf — it is never shared for their own marketing purposes.
You may opt out of SMS messages at any time by replying STOP to any message you receive from us, or by contacting us using the information in the Contact section below. Text HELP for assistance. You must be at least 18 years old to opt in to our SMS program.
Your Rights
You have the right to: unsubscribe from SMS messages at any time by replying STOP; unsubscribe from marketing emails using the link provided in those emails; and request access to, correction of, or deletion of the personal information we hold about you. To exercise any of these rights, contact us at [email protected] or 303.720.6363, and we will respond within a reasonable time.
Cookies & Analytics
This site may use basic analytics or performance tools. No sensitive personal data is collected via cookies.
Payments
Payments are processed securely through third-party providers such as Stripe. We do not store or process credit card details directly.
Cancellation & Refunds
Any refund or satisfaction period for a specific service is described at the time of purchase for that service. Unless a different policy is stated for a specific service, subscriptions may be canceled at any time prior to the next billing cycle, and service continues through the end of the current paid billing period. No partial or retroactive refunds are issued for time already billed beyond any refund period stated at the time of purchase. This policy aligns with the Terms of Service presented prior to payment.
Disputes
Any questions or concerns regarding billing, service access, or data handling should be directed to us first for resolution. Formal disputes are governed by the Terms of Service and applicable Colorado law.
Data Security
Reasonable administrative and technical safeguards are used to protect information. However, no method of transmission or storage is guaranteed to be 100% secure.
Contact
For privacy-related questions, contact Charcoal River Digital LLC at [email protected] or 303.720.6363.